These terms and conditions govern the tutoring services provided by Voyager Academy (ABN 18 633 079 376) ("we", "us", "our") and your use of our website. By booking a session or using our website, you agree to these terms. If you are booking on behalf of a student under 18, you do so as their parent or guardian and you accept these terms on their behalf.

About these terms

These terms form the agreement between you and Voyager Academy. They apply to every booking and session unless we agree otherwise in writing. Nothing in these terms limits any rights you have under the Australian Consumer Law that cannot lawfully be excluded.

Our services

We provide online tutoring in HSC Chemistry, UCAT preparation, and medical and dentistry interview preparation. Sessions are usually delivered one on one over video call. The exact content of a session depends on your needs and the tutor you book with.

We also sell digital resources through our website, including the Interview Question Bank. These are delivered as online access rather than as physical products.

Bookings

You can book a session using the scheduling links on our website. When you book, you agree to provide accurate contact details so we can reach you. A booking is a request for a session. After you book, we will be in contact to confirm the details, introduce ourselves, and send your invoice.

If you are enrolling in an interview preparation program, we will also send you our New Student Agreement, which must be signed before your first lesson.

The New Student Agreement

Required before your first lessonEvery new student must read and sign our New Student Agreement before their first lesson. We cannot confirm a first lesson until we have your signed copy.

The New Student Agreement sets out the specifics of your enrolment in one place: what your program includes, the starting payment and the balance, when Question Bank access begins, and where you stand if you withdraw. It also collects the student details we need in order to prepare for you, including the state you are applying from, your UCAT results, and the universities you are applying to.

Download the version that applies to you, sign it, and email it back to us at voyagereducation.au@gmail.com. If the student is under 18, the parent or guardian signs it on their behalf.

Signing it forms an agreement between you and us for that program. Where these terms and your signed New Student Agreement differ on anything to do with your program, your signed agreement applies.

Payment and invoices

Please noteAll invoices must be paid in full before the date of the class they relate to. If an invoice has not been paid before your scheduled session, we may treat the booking as cancelled by you.

We issue invoices by email after you book. Our session rates are set out on our website or confirmed with you when you book. Payment is made by the method shown on your invoice. If you have any questions about an invoice, please contact us before the session date so we can sort it out.

Our interview preparation programs are paid in two parts. A starting payment secures your place and is due before your first lesson: $80 for the 1-on-1 Program and $50 for the Small Group Program. It counts towards the program fee and is not an extra charge. After your first lesson you decide whether to continue. If you do, the balance is due before your second lesson, unless we agree another arrangement with you in writing.

The first lesson is a discounted lesson rather than a free trial. It covers a full part of the curriculum and has value in its own right, so the starting payment is not refunded once that lesson has been delivered.

If you pay through our Stripe checkout, Afterpay is available as a flexible payment plan option, letting you split the cost into instalments.

Refunds and programs

No lock-in contractsYou are never charged for the part of a program you decide not to continue. You only pay for the tutoring you have received.

This section applies to our interview preparation programs and to standalone lessons and mock interviews. The Interview Question Bank is covered in the next section.

  • If you withdraw after your first lesson, the balance of the program fee is not charged. The starting payment is not refunded, because that lesson has been delivered.
  • We refund lessons and mock interviews you have paid for but not yet received, whether you bought them as part of a program or on their own.
  • Lessons and mock interviews that have already been delivered are not refundable.
  • Approved refunds are returned to your original payment method within 7 business days.

If you have paid a program balance and then withdraw, we work out your refund using the component values that make up each program fee:

  • 1-on-1 Program, $895: Question Bank $195, plus 5 lessons at $95 each, plus a mock interview with written feedback report at $225.
  • Small Group Program, $695: Question Bank $195, plus 5 lessons at $55 each, plus a mock interview with written feedback report at $225.

The Question Bank component is not refunded, and refunding the rest of a program does not end your access to it.

Nothing in this section limits your rights under the Australian Consumer Law. To request a refund, contact us at voyagereducation.au@gmail.com.

Lesson and mock interview bundles

Cancelling a bundleIf you stop partway through a bundle, we move you down to the largest bundle you have actually completed and refund you the difference. You keep a bundle rate for the sessions you have had rather than losing the discount altogether.

Standalone 1-on-1 lessons and mock interviews can be bought in bundles, at a lower rate than booking them one at a time.

  • 3 lessons, $330
  • 5 lessons, $495
  • 3 mock interviews, $695

Students currently enrolled in, or who have completed, a Voyager Academy UCAT program receive 10% off these bundles, as they do on our other products. Where that discount applies to your purchase, it applies equally to every price used in the calculation below, so your refund is worked out at discounted rates throughout.

Bundled sessions are booked as you need them, around your availability and ours. A bundle is personal to the student who bought it and cannot be transferred to or shared with anyone else.

If you stop partway through a bundle, we work out what you owe for the sessions you have already received and refund you the rest of what you paid. We work it out like this:

  • Sessions you have not received are not charged.
  • The sessions you have received are charged at the price of the largest bundle you have completed. If you bought the 5-lesson bundle and stop after 3 or 4 lessons, you are charged the 3-lesson bundle price.
  • Any sessions beyond that bundle are charged at our standalone price, which is $120 per hour for a 1-on-1 lesson and $250 for a mock interview. Stopping after 4 of 5 lessons is therefore charged as the 3-lesson bundle plus one standalone lesson.
  • If you have not completed a bundle at all, every session you have received is charged at the standalone price. Because the mock interview bundle has no smaller size, this is always how a mock bundle is worked out.

A refund calculation will never require you to pay us anything further. If it produces a figure of zero or less, there is simply no refund.

Everything else in these terms applies to bundled sessions in the same way it applies to any other session, including our booking, cancellation and rescheduling terms. Nothing in this section limits your rights under the Australian Consumer Law.

The Interview Question Bank

Digital resourceThe Question Bank is not refundable once purchased. This does not affect your rights under the Australian Consumer Law, which continue to apply.

The Interview Question Bank can be bought on its own through our website, or it comes included in an interview preparation program. Access is granted within 24 hours of payment: within 24 hours of your purchase if you buy it on its own, or within 24 hours of your program balance being paid in full if it comes as part of a program.

  • Because the Question Bank is a digital resource that is delivered immediately and cannot be returned, it is not refundable once purchased. This applies whether you bought it on its own or as part of a program.
  • The exception is the Australian Consumer Law. If the Question Bank is faulty, not as described, or otherwise fails to meet a consumer guarantee that cannot lawfully be excluded, you are entitled to a remedy under that law and nothing here limits it.
  • Access is personal to the enrolled student. It cannot be transferred to anyone else, and it cannot be shared with anyone else, including a sibling, parent or other family member.
  • Access runs until 31 December 2026 for students applying in the 2027 admissions round. If you have an interview scheduled in early 2027, send us evidence of it, such as your interview invitation, and we will extend your access to the end of your interview date at no charge.

Upgrading from the Question Bank to a program. If you buy the Question Bank on its own and later decide to enrol in a program, you do not pay for it twice. The add-on fee is $700 for the 1-on-1 Program and $500 for the Small Group Program. The payment structure in the payment section applies to the add-on fee in the same way it applies to a program fee.

Cancellations and the cancellation fee

Cancellation feeYour first late cancellation or no-show carries a warning. A $50 fee applies to any instance after that. No fee applies where there is a genuine extenuating circumstance or emergency.

If you need to cancel a session, please let us know as early as you can. Cancellations made more than 3 hours before the session start time are free of charge.

If you cancel within 3 hours of the session start time, or do not attend a booked session (a "no-show"), the first instance carries a warning, with any future instances carrying a $50 fee. We count these across your enrolment.

We understand that life happens, so an instance is not counted where there is a genuine extenuating circumstance or emergency, such as illness, a family emergency or another serious unexpected event. Whether a circumstance qualifies is decided by us, acting reasonably and in good faith. Just let us know what happened and we will take it into account.

Rescheduling and lateness

If you would like to reschedule rather than cancel, please contact us as early as possible and we will do our best to find a new time that suits both you and your tutor. If you arrive late to a session, we will still finish at the scheduled end time so that we do not affect other students' bookings.

If we need to cancel

Very occasionally we may need to cancel or reschedule a session, for example if a tutor is unwell. If this happens we will give you as much notice as we can and offer you an alternative time. If we cancel a session that you have already paid for and we cannot reschedule it, you will receive a full refund or credit for that session.

Your details and chargebacks

The details you give us when you book a session or buy something online must be accurate and current. That includes your name, your email address, your phone number, and the payment details you enter at checkout.

If you deliberately enter false or misleading details, and that causes us to be charged a chargeback fee, a failed delivery fee, or a similar charge by our bank or payment provider, you agree to reimburse us for those out-of-pocket costs. We will show you documentation of what we were charged. We recover only the exact amount we have actually been charged, and we do not add a penalty or an administration fee on top of it.

If a payment on your statement looks wrong to you, please contact us first at voyagereducation.au@gmail.com. We would far rather sort it out with you directly than have it go through as a chargeback.

Your responsibilities

To get the most out of your sessions, we ask that you join on time, with a stable internet connection and any materials you have been asked to prepare. We expect respectful and courteous conduct from students and parents, and our tutors will treat you the same way. We may decline to continue working with anyone who behaves abusively or inappropriately.

No guarantee of results

We work hard to help every student improve, and we are proud of our students' results. However, outcomes depend on many factors, including the effort a student puts in. For that reason we cannot guarantee a particular score, ATAR, interview offer or admission outcome, and our fees are for the tutoring service itself rather than for any specific result.

Our free tools, including the UCAT score calculator and the WSU weighted score calculator, produce estimates and predictions based on publicly available data and our own analysis of past cycles. They are not affiliated with, endorsed by, or verified by any university or the UCAT Consortium, and the figures they give may differ from your actual results. The same applies to any guidance we give in a free consultation. If you decide to begin or continue paid preparation, whether with Voyager Academy or with any other provider, on the basis of a prediction from one of our calculators or advice given in a consultation, you do so on your own judgement. We do not accept responsibility for that decision or for its outcome, including where you do not go on to receive the interview, offer or result the prediction suggested.

Intellectual property

All materials we provide, including guides, worksheets, slides, practice questions, tools and the content of our website, are the intellectual property of Voyager Academy and are provided for your personal study only. You may not copy, share, resell or distribute our materials, or reproduce them publicly, without our written permission.

The Interview Question Bank carries two further restrictions. You may not download, screenshot, photograph, transcribe or otherwise reproduce its contents, and you may not share any question, station, marking guide or sample response with anyone who is not a current Voyager Academy student. You may not give anyone else your login or let anyone else use your access, including a sibling, parent or other family member. If you break these terms we may suspend or end your access without a refund, and we keep any other rights the law gives us.

Liability

To the extent permitted by law, we are not liable for any indirect or consequential loss arising from our services, and our total liability for any claim is limited to the amount you paid us for the session or sessions the claim relates to. Nothing in these terms excludes any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

Privacy

We handle your personal information in line with our privacy policy, which forms part of these terms. Please read it to understand how we collect, use and protect your information.

Changes to these terms

We may update these terms from time to time. The current version will always be available on this page, with the date it was last updated shown at the top. The terms that apply to your booking are the ones in force at the time you book.

Governing law

These terms are governed by the laws of New South Wales, Australia. Any dispute relating to these terms or our services is subject to the jurisdiction of the courts of New South Wales.

Contact

If you have any questions about these terms, please contact us at voyagereducation.au@gmail.com. We are always happy to talk things through.